I am aware that the project is about to be completed and Pat and the team will be departing in the next few days. Because of their imminent departure, I wanted you to know that as a resident of the building faced with such extensive works to the commercial section above which we live, Pat and the team have been exemplary.
We could not have experienced more cooperative and friendly contractors than yours. From the start, Pat went out of his way to make himself known to us and has communicated effectively throughout the project.
I just wanted you to know that Pat and his team have been a credit to your firm and how grateful I and the rest of the residents are for the way in which they have discharged their responsibilities whilst on the premises.